아이폰 앱스토어 환불방법 및 환불사례
KONAMI게임이 홀리데이를 맞아 0.99불로 풀려서 DDR S+ 를 받았습니다.
그러나 노래는 3곡뿐, 나머지는 앱내에서 결재를 해서 추가로 노래를 다운 받는 시스템이라 좌절을 하고 환불을 결심하였습니다.(배보다 배꼽이 더 큰편...)
영어로된 설명을 잘 안읽은 제가 잘못이지만, 낚였다는 기분이 만이 들더군요.
http://blog.naver.com/sonicpump79?Redirect=Log&logNo=94965727
환불방법은 트위터분이 알려주신 위 블로거님의 방법을 이용하였습니다.
그리고 접수후 접수 안내 메일이 도착하였습니다.
12월16일 전문입니다.
Dear Hobin,
Thank you for contacting the iTunes Store. This is an automated reply, but an iTunes representative is reviewing your request and will send you a personal response soon (generally within 24 hours). Meanwhile, you may find the following articles helpful. They address several common customer questions.
Possible iTunes Store errors
Mac: http://www.info.apple.com/kbnum/n93459
Windows: http://www.info.apple.com/kbnum/n93431
How to resume interrupted iTunes Store downloads
http://www.info.apple.com/kbnum/n93015
How to find missing iTunes Store downloads
http://www.info.apple.com/kbnum/n301749
How to resend iTunes Music Gifts
http://www.info.apple.com/kbnum/n301476
Please do not reply to this email. Thank you for your patience.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Customer First Name : Hobin
Customer Last Name : Kwon
email : ho4170@gmail.com
Web Order # : MGVL31XZ7F
Support Subject : I inadvertently purchased this application
Sub Issue : Accidental purchase
Comments : iTunes Account Name: ho4170@gmail.com
Platform : iTunes/9.0.2 (Macintosh; Intel Mac OS X 10.5.8) AppleWebKit/531.21.8
Application Name : DanceDanceRevolution S+ (US)
Comments:
I made mistake. I purchased a wrong game that i didn't want. please cancle my purchasing.
내용은 접수해줘서 고맙다? 자동 응답메일이고, 확인하고 연락을 줄것이다, 그리고 몇가지 정보성 읽을 거리 링크와, 제가 접수한 내용이 있습니다.
제가 적은 사유는 영어를 잘 못하는 관계로 "실수로 클릭을 잘못해 구매하였다"고 썼습니다.
12월 21일 환불메일이 도착했습니다.
전문입니다.
Dear Hobin,
I have reversed the charge for the accidental purchase you reported. You will see a credit of $1.06, plus any applicable taxes, in three to five business days. Please note that the iTunes Store Terms of Sale state that all sales are final, so this is a one-time exception.
The best way to avoid unintentional purchases is to use the Shopping Cart. That way, you can consolidate and review your selections carefully and buy them when you're ready. Here's how to use the Shopping Cart:
http://www.info.apple.com/kbnum/n93017
Sincerely,
Matt
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Customer First Name : Hobin
Customer Last Name : Kwon
email : ho4170@gmail.com
Web Order # : MGVL31XZ7F
Support Subject : I inadvertently purchased this application
Sub Issue : Accidental purchase
Comments : iTunes Account Name: ho4170@gmail.com
Platform : iTunes/9.0.2 (Macintosh; Intel Mac OS X 10.5.8) AppleWebKit/531.21.8
Application Name : DanceDanceRevolution S+ (US)
Comments:
I made mistake. I purchased a wrong game that i didn't want. please cancle my purchasing.
대충 내용은 약관 잘 읽어보고, 장바구니 이용해서 실수를 줄여라, 이번 한번만?봐준다.입니다.
이로서 환불 완료이군요.
앱결재는 신중해야겠습니다.
그러나 노래는 3곡뿐, 나머지는 앱내에서 결재를 해서 추가로 노래를 다운 받는 시스템이라 좌절을 하고 환불을 결심하였습니다.(배보다 배꼽이 더 큰편...)
영어로된 설명을 잘 안읽은 제가 잘못이지만, 낚였다는 기분이 만이 들더군요.
http://blog.naver.com/sonicpump79?Redirect=Log&logNo=94965727
환불방법은 트위터분이 알려주신 위 블로거님의 방법을 이용하였습니다.
그리고 접수후 접수 안내 메일이 도착하였습니다.
12월16일 전문입니다.
Dear Hobin,
Thank you for contacting the iTunes Store. This is an automated reply, but an iTunes representative is reviewing your request and will send you a personal response soon (generally within 24 hours). Meanwhile, you may find the following articles helpful. They address several common customer questions.
Possible iTunes Store errors
Mac: http://www.info.apple.com/kbnum/n93459
Windows: http://www.info.apple.com/kbnum/n93431
How to resume interrupted iTunes Store downloads
http://www.info.apple.com/kbnum/n93015
How to find missing iTunes Store downloads
http://www.info.apple.com/kbnum/n301749
How to resend iTunes Music Gifts
http://www.info.apple.com/kbnum/n301476
Please do not reply to this email. Thank you for your patience.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Customer First Name : Hobin
Customer Last Name : Kwon
email : ho4170@gmail.com
Web Order # : MGVL31XZ7F
Support Subject : I inadvertently purchased this application
Sub Issue : Accidental purchase
Comments : iTunes Account Name: ho4170@gmail.com
Platform : iTunes/9.0.2 (Macintosh; Intel Mac OS X 10.5.8) AppleWebKit/531.21.8
Application Name : DanceDanceRevolution S+ (US)
Comments:
I made mistake. I purchased a wrong game that i didn't want. please cancle my purchasing.
내용은 접수해줘서 고맙다? 자동 응답메일이고, 확인하고 연락을 줄것이다, 그리고 몇가지 정보성 읽을 거리 링크와, 제가 접수한 내용이 있습니다.
제가 적은 사유는 영어를 잘 못하는 관계로 "실수로 클릭을 잘못해 구매하였다"고 썼습니다.
12월 21일 환불메일이 도착했습니다.
전문입니다.
Dear Hobin,
I have reversed the charge for the accidental purchase you reported. You will see a credit of $1.06, plus any applicable taxes, in three to five business days. Please note that the iTunes Store Terms of Sale state that all sales are final, so this is a one-time exception.
The best way to avoid unintentional purchases is to use the Shopping Cart. That way, you can consolidate and review your selections carefully and buy them when you're ready. Here's how to use the Shopping Cart:
http://www.info.apple.com/kbnum/n93017
Sincerely,
Matt
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Customer First Name : Hobin
Customer Last Name : Kwon
email : ho4170@gmail.com
Web Order # : MGVL31XZ7F
Support Subject : I inadvertently purchased this application
Sub Issue : Accidental purchase
Comments : iTunes Account Name: ho4170@gmail.com
Platform : iTunes/9.0.2 (Macintosh; Intel Mac OS X 10.5.8) AppleWebKit/531.21.8
Application Name : DanceDanceRevolution S+ (US)
Comments:
I made mistake. I purchased a wrong game that i didn't want. please cancle my purchasing.
대충 내용은 약관 잘 읽어보고, 장바구니 이용해서 실수를 줄여라, 이번 한번만?봐준다.입니다.
이로서 환불 완료이군요.
앱결재는 신중해야겠습니다.
